Return & refund policy
At EnjoyColorful, we want you to feel just as bright and confident about your purchase as the products themselves. If something doesn’t work out, we make returns and refunds as simple as possible.
How Returns Work
- You have 30 days from the date you receive your order to let us know if you’d like to return it.
- We only ask that items are in their original condition—unused, undamaged, and preferably with the packaging it arrived in.
- To start a return, just email us at support@enjoycolorful.com with your order number and reason. We’ll guide you through the next steps.
Refunds You Can Expect
- Once we receive and check your return, we’ll confirm it by email.
- Refunds are sent back to your original payment method.
- Most refunds take 5–10 business days to appear, though some banks may need a little longer.
When Returns Aren’t Possible
To keep things fair and hygienic, some items can’t be returned, such as:
- Customized or personalized products
- Perishable or intimate goods
- Digital downloads
If you’re unsure whether your item qualifies, just ask—we’ll be upfront and clear.
Damaged or Wrong Items
If we made a mistake or your order arrives damaged, we’ll fix it—at no cost to you. Send us a quick message (with photos if possible), and we’ll arrange a replacement or a full refund.
Our Promise
We know returns can feel frustrating, but we handle them with the same care we put into shipping your order. Our goal is always the same: to make sure you feel good about shopping with EnjoyColorful, whether that means keeping your new favorite item or getting your money back quickly.
Contact us anytime at support@enjoycolorful.com